© Joint Application Development enterprises (JADe)

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Operations

System Audit / Healthcheck

We can undertake a system audit of new client IT environments in order to gain an understanding of the infrastructure and to identify any issues. We can prepare either a summary or detailed system audit report which will highlight any issues identified and present a set of recommendations for improvement.

For existing clients we can offer a regular healthcheck service, whereby the agreed system environment is reviewed and a healthcheck report prepared. The healthcheck will ensure that key system components (e.g. email servers) are scrutinised in detail. Healthchecks are generally undertaken on a quarterly basis.

We can also undertake frequent system monitoring, usually as part of a service level agreement (SLA).

Support Services

We can provide a whole range of support services (1st, 2nd and 3rd line) for client IT infrastructures. These are usually provided via an SLA and provides guaranteed service via JADe's helpdesk facility. We can tailor an SLA to include any combination of the following:-

• Emergency support via telephone / email (9AM to 5:30PM)
• Regular on-site visits
• Regular healthchecks / proactive monitoring

Implementation

We can provide the necessary IT consultancy to implement all aspects of an office IT infrastructure. This  includes the following:-

• Local & Wide Area Networks
• Virtual Private Networks (VPN)
• Routers (e.g, CISCO)
• Desktop Operating System Builds (e.g., MS Windows)
• Domain Controllers (e.g., MS Windows, Active Directory)
• Email Servers (e.g., MS Exchange, MIIS)
• Database Servers (e.g., MS SQL Server)
• Web Servers (e.g., MS IIS & ISA)
• Other Technologies (e.g., Unix, Linux, Oracle)

Consultancy

We can undertake one-off, short-term or project-based assignments as required, and  have been involved in various client projects.